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Frequently Asked Question

  • General Question

    • What is Remy Hair?
    • What is the difference between Indian hair and South East Asian hair?
    • Why is your Fuse Collection cheaper than your other collections?
    • How is the hair length measured?
    • What is Machine Weft?
    • What is the width of a weft?
    • How much hair should I purchase?
    • How much hair is needed for a full install?
    • Can the hair be straightened? And if so will the waves/curls come back when washed?
    • Can my hair extensions be colored? Do you offer a colouring service?
    • Can I go swimming with my hair extensions?
    • Which hair care products work best?
    • How long will my new hair last?
    • Do you sell lace fronts/ lace frontals?
    • Where is my order?
    • I sent an enquiry. Where is my reply?
    • Why have I not received an order confirmation for my order?
    • How are orders shipped?
    • How long will it take for my order to be delivered?
    • What are the shipping fees?
    • How can I view your prices in my preferred currency?
    • Can I phone in my order?
    • What is your return policy?
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